1. General information
All information regarding products and services is valid and true, subject to technical or typographical errors.
A. MISSIONS IN GREECE
The delivery time of the goods is usually 1-3 business days for shipments within Greece. However, this time may change due to weather conditions or due to delivery in remote areas. In both cases the consumer is informed in good time.
B. MISSIONS EXCEPT GREECE
In the countries of the European Union the missions are carried out with ELTA (Greek Post Office) In the rest of the world, shipments are made with ELTA (Greek Post) Delivery time varies from 3-10 business days for European countries and 20 working days for the rest of the world. In all cases, the customer receives an e-mail or sms with the shipping number.
We make it possible that the availability of the customer on the Naturalclick.gr website corresponds to the actual stock in our stores. However, if there is a problem in individual cases with the availability of the products selected by the customer, it is immediately updated.
2. Security All requested information-personal information during your transactions is absolutely safe. Only used by authorized personnel to ensure communication between us.
Create a personal account By entering the required details in the fields of the "Account Creation" page, your personal account is created by stating username and password (secret code) you can manage whenever you want your profile and to be informed about the course of your order. The only person responsible for maintaining your account's privacy is you. The Naturalclick.gr online store is not responsible for the use of your secret code by an unauthorized person. Purchase by credit card through Alpha Bank or PayPal) All transactions with credit cards are made in the secure environment of Alpha Bank This means that no credit card information is stored on the server of the Naturalclick.gr website Alpha Bank uses the SSL (SecureSocketsLayer) communication protocol together with the encryption up to 256bit, which ensures the security of transactions over the Internet.
3. Payment methods
A. PAYMENT METHODS IN GREECE
Payment by Credit Card: We accept all credit cards. Pay by PayPal: Pay via the secure PayPal server. Paypal supports a large number of credit cards such as Visa, Mastercard, American Express, Diner'sClub.
Payment by wire transfer.
Payment upon receipt of your order at your place (cash on delivery) Pay the transport company employee upon delivery of your order at your place. The cash payment method applies to all cities in Greece and regardless of their weight.
B. PAYMENT METHODS OTHER THAN GREECE
Payment by Credit Card: We accept Visa, Mastercard, American Express, Diner'sClub credit cards.
Pay by PayPal: Pay via the secure PayPal server. Paypal supports a large number of credit cards such as Visa, Mastercard, American Express, Diner'sClub.
Payment by wire transfer.
4. Difference between "store price" and "e-shop price"
In our online store you will find some products at a lower price than in our natural store and this is part of the company's pricing policy that wants to have the best prices throughout the year.
There is also a plethora of products with the indication "offer", which are discounted and the same price applies for both the online store and the physical store.
5. Order - Delivery of goods - Shipping costs
Once your order is completed, you receive an email with a confirmation number.
A. FOR ORDERS IN GREECE
Orders with a selected payment method Credit card, Bank wire and Paypal are sent without confirmation.
The shipping cost is € 2.50 and a cash payment of € 1.50
The above prices include VAT.
Deliveries are usually from Monday to Friday, usually in the morning. Delivery time is 1-3 business days.
Receipt from a physical store free of charge, Once you have completed and paid your order through the website Naturalclick.gr you can receive it from the store
B. FOR ORDERS OUTSIDE GREECE
In the countries of the European Union the missions are carried out with ELTA (Greek post office) In the rest of the world, shipments are made with ELTA (Greek post office) Delivery time varies from 3-10 working days for European countries and from 5-25 working days for the rest of the world. In all cases, the customer receives an e-mail or sms with the shipping number.
6. Failure to complete an order Our goal is to complete all orders successfully, as soon as possible. However, in rare cases, we may not be able to complete the shipment of your order. Some of the reasons are the incorrect updating of the product availability, the simultaneous sale to one of our physical stores and finally the failure to communicate with the customer.
7. Product Changes The date of dispatch is the date indicated on the receipt. We would like to emphasize that returned products should be in perfect condition, in their original packaging, accompanied by the necessary documents (eg retail receipt).
PROCESS FOR CHANGING PRODUCTS FOR ORDERS IN GREECE:
1. Update and justify to our company the reason for change. This can be done by phone at 26610 43017 or by e-mail email@example.com
2. We approve the return.
3. You send the product to our company and charge it The parcel should be picked up in a perfect condition, packed with nylon and have a sticker "LIQUID" to be purchased from the shipping company.
Products whose packaging is damaged or torn will not be accepted for return. In the above cases, the parcel will be returned to the sender - customer at a charge of his / her own.
4. We will send you the new product with cash of € 4.00. In case you wish to change the product you received, you will be charged the full transport costs. This means we will send you the product again with cash of € 8.00.
PROCESS FOR CHANGE OF PRODUCTS FOR ORDERS OTHER THAN GREECE:
1. Update and justify to our company the reason for change. This can be done by phone at 26610 43017 or by e-mail at firstname.lastname@example.org
2. We approve the return.
3. Send the product to our company with the following delivery details.
All freight costs are charged to the customer. Your package should be sent as "RECOMMENDED", accompanied by a Tracking Number so that it can be tracked. Our company assumes no responsibility until it has received the product. The responsibility is entirely on the client. The package must be received in perfect condition, packed-covered. Products whose packaging is damaged or broken will not be accepted for change. It will also not be acceptable to change products whose boxes are damaged. Payment of the shipping cost of the new product can be made by Paypal or Bank wire transfer.
8. Customer Return Reimbursement Procedure (Refund):
A. MONEY RETURN PROCEDURE IN GREECE
In the case of a refund, you will notify us of your bank account to deposit the amount of your order, deducting € 15.00 for the refund of the product. Refunds are made subject to the following: We have been consulted with our customer service department at 26610-43017 or by e-mail: email@example.com We should receive the product in perfect condition just as we sent it with all its accompanying (proof). In the above cases, we reserve the right not to accept the refund.
Returns are sent only by courier to "PILOS GIORGOS" at the following address:
Ag. Spyridonos 18
Telephone 26610 43017
B. REFUND PROCEDURE OUTSIDE GREECE
We refund your money in the same way you made your payment (Paypal, Credit card, Bank wire transfer).
Refunds are made subject to the following:
- We have been consulted with our customer service department at 26610 43017 or by email: firstname.lastname@example.org We have to get the product in perfect condition just as we sent it with all its accompanying items (proof, cards, special packages, etc.). Please pay attention to the product packaging. Otherwise, we reserve the right not to accept your refund request.
You send the product to our company with the following delivery details:
Ag. Spyridonos 18
Telephone 26610 43017
All freight costs are charged to the customer.
Your package should be shipped as "RECOMMENDED" along with a Tracking Number to allow it to be tracked.
Our company assumes no responsibility until it has received the product. The responsibility is entirely on the client.
9. Defective products
A. PROCESS OF REPLACEMENT OF DEFECTIVE PRODUCTS IN GREECE
In cases where poor quality products, such as defective or damaged during transport have been proven to be sold by Naturalclick.gr , we fully assume responsibility for their replacement as well as the cost of return and re-dispatch. Products that the customer claims to be defective will be controlled and, once approved, the customer's request will be changed for a single time. Approval process takes 3-10 business days. In case of unavailability of the product, there is a refund. After receiving the defective product, we will refund the full amount that you have been charged.
B. PROCESS FOR REPLACEMENT OF DEFECTIVE PRODUCTS OUTSIDE GREECE
In cases where poor quality products such as defective or damaged during transportation have been proven to be sold by Naturalclick.gr , we fully assume the responsibility for their replacement as well as the return and re-shipping costs.
The procedure is as follows: You send us several photos from the defective product to email: email@example.com. We approve your refund after we look at your request. The approval process takes 1-3 business days. After receiving the defective product, we replace it with a new one if it is available, or with another one of your choice if you wish. Replacing a faulty product is done for one and only time. In case of unavailability of the product, there is a refund. Once we receive the defective product, we refund the full amount you have been charged (product cost and shipping cost) and the refund you have spent to return the defective product.